Revision date: 21st May 2018
What classes as personal information?
Personal information is information that can be used to identify you or information that relates to you.
What personal data do we collect?
As an organisation we may collect and process both personal and other information. The below sets out the types of information we capture and why:
We log your Internet Protocol (IP) address in order to receive and send information from and to you over the Internet.
When you register with us, access our website, sign up to any of our services, activities or online content, such as web chat, research reports or email newsletters, make an enquiry, register for an event with us, telephone, email or write to us, you may be asked to provide some personal data such as your name, job title, postal address, telephone number, company and email address.
If you are a customer in receipt of any of our services we may also collect information from any assessments and surveys you may take as part of your training course, feedback survey forms you may complete or if you upload our online tool TACK Live or submit your CV to us.
We automatically collect data about visitors to our website (for example on browsing patterns, demographic data, location, browser and devices used, pages visited, time spent on pages visited, referral source) by using cookies, explained below. This data is used only in an anonymous form; no individual is identified.
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone web browser from a website’s computer and is stored on your device’s hard drive. A cookie cannot read data on your hard disk or read cookie files created by other sites. Cookies do not damage your system.
Each website can send its own cookie to your web browser if your browser’s preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on our website. You can set your browser so as to refuse any cookie or to alert you to when a cookie is being sent. If you choose not to accept our cookies, some of the features of our site may not function as intended.
How do we use your personal data?
We use your personal data to supply our services to you or your organisation or to inform you about other offerings that may interest you and to deal with your requests and enquiries.
We use IP addresses and device identifiers to identify the location of users, to block disruptive use, to establish the number of visits from different countries and to determine from where you are accessing our services.
We may also use your personal data for analysis and research purposes so that we may improve the services offered by TACK, for example, about our website visitors’ and clients’ demographics, interests and behaviour. We do this to improve our understanding of our visitors, clients and potential clients. This research is compiled and analysed on an aggregated and anonymous basis.
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with TACK.
To whom might we disclose your personal data?
Generally, we will use your information within TACK and will only share it outside of TACK where you have requested it or given your consent, for example if you choose to share our content via social media.
We will not disclose your personal information unless we are obliged to do so or allowed to do so, by law, or where we need to do so in order to run our business (for instance where we outsource services to help fulfil your request(s) or to process any payment.)
We do not share your information with third parties for their direct marketing purpose.
Will your data be used for marketing purposes?
TACK may from time to time send you emails, direct mail or otherwise contact you for marketing purposes, or to promote new services, activities or content where we believe there is a legitimate interest to you or where you have agreed to this. Where you have agreed to receive these communications, we may personalise the message content based upon any information you have provided to us and your use of the TACK website.
You may at any time request us to stop using your personal data for direct marketing purposes, or unsubscribe from email communications. If you wish to do this please contact us.
Access to your Personal Information
TACK recognises that individuals have a right to access the personal information we collect and process, namely:
access and obtain a copy of your data on request;
require the organisation to change incorrect or incomplete data;
require the organisation to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
object to the processing of your data where the organisation is relying on its legitimate interests as the legal ground for processing; and
ask the organisation to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override the organisation’s legitimate grounds for processing data.
We will respond to any requests to remove data within a reasonable timeframe.
Offensive or inappropriate content
If you post or send offensive, inappropriate or objectionable content anywhere on or to TACK’s website or otherwise engage in any disruptive behaviour on any TACK service, TACK may use your personal information to stop such behaviour.
Where TACK reasonably believes that you are or may be in breach of any applicable laws (e.g. because content you have posted may be defamatory), the company may use your personal information to inform relevant third parties such as your employer, email/internet provider or law enforcement agencies about the content and your behaviour.
Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, damage to, or theft of personal data.
No data transmission over the Internet or any other network can be guaranteed as 100% secure, but we take all the appropriate steps to try to protect the security of your personal data.
We would like to keep your personal data accurate and up-to-date. If you become aware of any errors or inaccuracies please let us know.