- It is useful to recognise that whether we think of conflict as a negative experience, or as a positive opportunity for new and creative ideas, we are not describing conflict itself. Rather we are describing different ways that conflict can be managed.
- In any situation where there are more than one definitive set of views or opinions, conflict resolution is about listening, respecting viewpoints and finding the next best option that everyone can support.
- This may take time to find, particularly in complex situations where teams of people have emotionally driven needs, borne out of longevity or habit or indeed fear of an unknown future.
- A fast-paced, interactive programme that equips people at all levels with skill and confidence to handle workplace conflict effectively.